Module 7: Listening and Responding (Managerial Communication)
Type
Book
Authors
ISBN 10
0324301677
ISBN 13
9780324301670
Category
OPEN SHELF
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Publication Year
2005
Publisher
Pages
116
Description
This text, written by Sandra D. Collins, explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening, including culture, perceptions, and personal agendas are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment. - from Amzon
Number of Copies
1
