Western Hospitality Institute
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Tag:
Service
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Page 5 of 6
Title
Authors/Editors
Publisher
Type
Copies
Connecting with Customers: How to Sell, Service, and Market the Travel Product
Edition
:
1
Year
:
2002
ISBN
:
0130933902
ISBN 13
:
9780130933904
Call No
:
G155.A1M2629
2003
Marc Mancini
Prentice Hall
Books
3
Marketing for Hospitality and Tourism (2nd Edition)
Edition
:
2 Sub
Year
:
1998
ISBN
:
0130807958
ISBN 13
:
9780130807953
Call No
:
TX911.3.M3K68
1998
Philip Kotler
Prentice Hall
Books
2
Introduction to Hospitality Management (2nd Edition)
Edition
:
2
Year
:
2006
ISBN
:
0132369206
ISBN 13
:
9780132369206
Call No
:
TX911.3M27W3515
2006
John R. Walker
Prentice Hall
Books
1
Strategic Management in the Hospitality Industry, Second Edition
Year
:
2004
ISBN
:
0131710702
ISBN 13
:
9780131710702
Call No
:
TX911.3.M27047
1998
Michael D. Olsen
Joseph J. West
Eliza Ching Yick Tse
Prentice Hall
Books
1
The Role of the Hospitality Industry in the Lives of Individuals and Families
Year
:
1998
ISBN
:
0789005247
ISBN 13
:
9780789005243
Call No
:
TX911.2.R65
1998
Pamela R Cummings
Francis A Kwansa
Marvin B Sussman
Routledge
Books
1
amazon.com - Get Big Fast : Inside the Revolutionary Business Model That Changed the World
Edition
:
1st
Year
:
2000
ISBN
:
0066620414
ISBN 13
:
9780066620411
Call No
:
ZA73.A485564
Robert Spector
Harperbusiness
Books
1
Hospitality Management Accounting Student Workbook
Edition
:
6th
Year
:
1997
ISBN
:
0442025793
ISBN 13
:
9780442025793
Call No
:
HF5686.H75C53
1998
Michael M. Coltman
Van Nostrand Reinhold
Books
1
Hospitality Management Accounting
Edition
:
6th
Year
:
1997
ISBN
:
0442023820
ISBN 13
:
9780442023829
Call No
:
HF5686.H75C53
1997
Michael M. Coltman
Van Nostrand Reinhold
Books
1
Book-keeping in the hotel and catering industry: 4th edition
Edition
:
4th
Year
:
1990
ISBN
:
0700202811
ISBN 13
:
9780700202812
Call No
:
HF5686.H75
1982
Richard. Kotas
Springer
Books
1
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
Year
:
2005
ISBN
:
0875848672
ISBN 13
:
9780875848679
Call No
:
HF5415.5.R393
2004
Jeffrey F. Rayport
Bernard J. Jaworski
Harvard Business Review Press
Books
1
1
2
3
4
5
6