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Author:
American Management Association
[
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Page 1 of 1
Title
Authors/Editors
Publisher
Type
Copies
Blueprints for service quality: The Federal Express approach (AMA management briefing)
Edition
:
First Edition
Year
:
1991
ISBN
:
0814423477
ISBN 13
:
9780814423479
Call No
:
HE5903.F453B58
1991
American Management Association
AMA Membership Publications Division, American Management Association
Books
1
