Best Impressions in Hospitality

Type

Book

Authors

Angie Michael

ISBN 10

0766815846

ISBN 13

9780766815841

Tags

Guides, Hospitality, Travel & Tourism, Management, Entrepreneurship

Description

This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. "Self-Assessment Checklists" help students gauge their own readiness in making that critical first impression. This effective training resource will arm students with the knowledge they need to succeed in the hospitality industry. - from Amzon

Number of Copies