Guides, Hospitality, Travel & Tourism, Service, Travel, Business & Finance 

For courses in university or community college hospitality management programs, this text offers a practical, how-to approach for designing training programs for their specific organization's operational needs. Well-designed training is recognized by industry and university experts as essential for hospitality operations to be successful. Yet instructional design, how-to design training, is rarely taught outside of university education programs. This text presents a training design model and step-by-step directions are described and demonstrated through the use of a case study. Students follow a training design consultant through the steps as the training is designed for the various positions in a small hotel. One of the key elements of the process is determining what the style and content of the training should be. This is addressed in a very practical and hands-on manner. The examples used may be modified for any line or position in the hospitality industry. In addition, the theories of why training is important, what benefits can be achieved through formal training and more, is addressed in context with the actual steps of effective training design. Students in hospitality management will be more marketable and are likely to be more successful with this type of knowledge and skills in their tool kit. - from Amzon