Restaurant Management: Customers, Operations, and Employees
Buy online ($)
Type
Book
Authors
ISBN 10
0132017741
ISBN 13
9780132017749
Category
OPEN SHELF
[ Browse Items ]
Publication Year
1997
Publisher
Pages
388
Description
Exeptionally comprehensive -- yet accessible -- this book identifies and ties together all aspects of managing a successful restaurant.The book goes into detail how to balance customer satisfaction and employee productivity to manage operations (food and beverage items and the physical facility) at a profit. It explains how to develop a marketing plan and how and when to use various types of advertising. Identifies the work groups that managers will increasingly have to turn to for employees in the next decade. Gives suggestions as to why employees behave the way they do and offers tips on how to implement the various process theories of motivation. Also includes a chapter on equipment maintenance and energy management. - from Amzon
Number of Copies
1
Library | Accession‎ No | Call No | Copy No | Edition | Location | Availability |
---|---|---|---|---|---|---|
Main | 251 |
TX911.3.M24M55 1998 |
1 | Yes |