Customer Service: A Practical Approach (for ITT only)

Type

Book

Authors

Elaine K. Harris

ISBN 10

0134364600

ISBN 13

9780134364605

Tags

Management & Leadership, Customer Relations

Description

This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service. - from Amzon

Number of Copies