Contact: Customer Service In The Hospitality And Tourism Industry

Type

Book

Authors

Donald M. Davidoff

ISBN 10

0138089167

ISBN 13

9780138089160

Tags

Hospitality, Travel & Tourism, Service, Sales & Selling, Customer Relations, Food, Lodging & Transportation, Sales

Description

Useful for courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses what employees in service business should and should not do when interacting with customers. It considers service from the perspective of those who deliver service and provides examples from the hospitality and tourism industries. - from Amzon

Number of Copies