Quality Service: What Every Hospitality Manager Needs to Know
Type
Book
Authors
ISBN 10
0130930180
ISBN 13
9780130930187
Category
OPEN SHELF
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Publication Year
2001
Publisher
Pages
202
Tags
Description
A must-read for all hospitality managers in every sector of the industry, this text serves as a step-by-step guide to providing quality customer service. This book provides 32 Application Interaction Exercises that takes the reader through every aspect of customer service—from assessing customer expectations, to creating a quality service environment, to maintaining quality service. The entire spectrum of the hospitality industry is discussed, including restaurants, hotels, clubs, theme parks, travel, and tourism. For hospitality managers, restaurant managers, club managers, theme park managers, and travel and tourism managers that want a step-by-step guide to providing quality customer service. - from Amzon
Number of Copies
2
