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Page 15 of 87

  Title Copies
Critical Incidents in Management 
Edition: 5th Revised edition 
Year: 1985 
ISBN: 0256032254 
ISBN 13: 9780256032253 
Cruising: A Guide to the Cruise Line Industry 
Edition: 2 
Year: 2003 
ISBN: 140184006X 
ISBN 13: 9781401840068 
Call No: G55.M19 
Culinary Math 
Edition: 1 
Year: 2001 
ISBN: 0471387401 
ISBN 13: 9780471387404 
Call No: TX652.B5844
2002
 
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know 
Edition: 1 
Year: 1998 
ISBN: 188516730X 
ISBN 13: 9781885167309 
Customer Service: A Practical Approach (for ITT only) 
Edition: 1 
Year: 1995 
ISBN: 0134364600 
ISBN 13: 9780134364605 
Customer Service: Career Success through Customer Satisfaction (NetEffect Series) (2nd Edition) 
Edition: 2nd 
Year: 2001 
ISBN: 0130859591 
ISBN 13: 9780130859594 
Call No: KF320.L4G66
2001
 
Dance Lessons: Six Steps to Great Partnerships in Business & Life 
Year: 1998 
ISBN: 1576750434 
ISBN 13: 9781576750438 
Call No: HD69.588453
1998
 
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) 
Year: 1991 
ISBN: 0814477771 
ISBN 13: 9780814477779 
Delivering on the Promise: How to Attract, Manage and Retain Human Capital 
Edition: First Edition 
Year: 1998 
ISBN: 0684856581 
ISBN 13: 9780684856582 
Deming management method 
Year: 1988 
ISBN: 0399550011 
ISBN 13: 9780399550010