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OPEN SHELF
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Page 15 of 87
Title
Authors/Editors
Publisher
Type
Copies
Critical Incidents in Management
Edition
:
5th Revised edition
Year
:
1985
ISBN
:
0256032254
ISBN 13
:
9780256032253
John M. Champion
John H. James
Irwin Professional Publishing
Books
1
Cruising: A Guide to the Cruise Line Industry
Edition
:
2
Year
:
2003
ISBN
:
140184006X
ISBN 13
:
9781401840068
Call No
:
G55.M19
Marc Mancini
Delmar Cengage Learning
Books
1
Culinary Math
Edition
:
1
Year
:
2001
ISBN
:
0471387401
ISBN 13
:
9780471387404
Call No
:
TX652.B5844
2002
Linda Blocker
the Culinary Institute of America
Julia Hill
Wiley
Books
1
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Edition
:
1
Year
:
1998
ISBN
:
188516730X
ISBN 13
:
9781885167309
Call No
:
HF5415.525.G58
1998
Jeffery Gitomer
Bard Press
Books
1
Customer Service: A Practical Approach (for ITT only)
Edition
:
1
Year
:
1995
ISBN
:
0134364600
ISBN 13
:
9780134364605
Call No
:
HF5415.5H289
1996
Elaine K. Harris
Prentice Hall College Div
Books
1
Customer Service: Career Success through Customer Satisfaction (NetEffect Series) (2nd Edition)
Edition
:
2nd
Year
:
2001
ISBN
:
0130859591
ISBN 13
:
9780130859594
Call No
:
KF320.L4G66
2001
Paul R. Timm
Prentice Hall
Books
2
Dance Lessons: Six Steps to Great Partnerships in Business & Life
Year
:
1998
ISBN
:
1576750434
ISBN 13
:
9781576750438
Call No
:
HD69.588453
1998
Chip R Bell
Heather Shea
Berrett-Koehler Publishers
Books
1
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Year
:
1991
ISBN
:
0814477771
ISBN 13
:
9780814477779
Call No
:
HF5415.5.A53
1991
Kristin Anderson
Ron Zemke
AMACOM
Books
1
Delivering on the Promise: How to Attract, Manage and Retain Human Capital
Edition
:
First Edition
Year
:
1998
ISBN
:
0684856581
ISBN 13
:
9780684856582
Call No
:
HF5549.F7449
1998
Brian Friedman
James A. Hatch
David M. Walker
Free Press
Books
1
Deming management method
Year
:
1988
ISBN
:
0399550011
ISBN 13
:
9780399550010
Call No
:
HD38.D439W35
1988
Mary Walton
Perigee Trade
Books
1
11
12
13
14
15
16
17
18
19